Terms & Conditions

All of the services provided by Platinum Weeks are subject to the following conditions:

1. This is a European retail site. Non-Euro residents may be subject to a non-sterling purchase/transaction fee applied by their bank/card provider.
2. This promotion is serviced and administered by Platinum Weeks. These offers are not valid in conjunction with any other discount offer / promotional weeks may not be used by any company or individual involved in any way with its distribution. Platinum Weeks does not offer any warranty for any services provided by the resorts or hoteliers associated with this promotion. Platinum Weeks is not accountable for any services provided by the resorts or hoteliers associated with this promotion.
3. Please be aware no claims will be honoured or acknowledged outside these terms and conditions.
4. Please be advised that once you have booked your flights for this accommodation package you must contact customer services on 0800 950 6319 and supply your full flight details. Your chosen resort will need your flight information to secure your reservation. Please be aware failure in supplying all your flight details could result in either the cancellation of your accommodation or extra charges being incurred once you arrive at the hotel or resort.
5. Please be aware we sometimes sell our accommodation packages to clientele who have holiday ownership products i.e. timeshare weeks/points and holiday packs. If you fall into this category then please make customer services aware of your ownership details. Failure in supplying customer services with this information may result in the cancellation of your holiday or extra charges being incurred whilst on your holiday.
6. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. If you need to apply for a new 10-year passport, please do so at least 12 weeks prior to departure. Any children under 16 who are not included on a valid 10-year passport will need to hold their own passport when traveling abroad. Platinum Weeks will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. City breaks and cruises are provided by Platinum Weeks for access only. They are serviced by independent companies and Platinum Weeks take no responsibility for the service of these offers.
7. Please note that cruises and European city breaks have additional terms which are specific to that item. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
8. When you purchase anything from us or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentially codes.
9. The person making the booking (lead passenger) must be aged 25 years or over and must accept responsibility for all members of the party traveling. It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following; a) criminal offences and b) previous deportations from the country/countries that you are visiting.
10. All self-catering accommodation at Platinum Weeks resorts and hotels are of a very high standard and applicants occupying such apartments are liable for any deliberate, or accidental, damage or loss. All resorts will require a key deposit payable by a recognised credit card for all accommodation (refundable on departure) and damage will be charged to the credit card.
11. Platinum Weeks does not accept liability for any changed, loss delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond its control including, but not limited to, act of god, nature, sickness, strikes, local customs, law and politics, wilful or negligent acts and/or omissions of any other person of companies who are not employees or authorised agents of Platinum Weeks.
12. If during the period of this offer, there is either change in the resort criteria, or in your personal circumstances, the Terms and Conditions will apply, in that you, as the client, will not qualify for a refund or any form of compensation. Any changes to, or cancellation of a confirmed booking will result in either an administration charge or the loss of the holiday.
13. Supplemental charges will apply to certain Hotels/Resorts/Destinations, further information can be obtained at the point of booking.
14. You undertake to us that the details you give to us are correct and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. In order to ensure that the payment details are your own, we may ask you certain security questions such as the 3-digit CVV code on the reverse of your credit card.
15. We primarily deal with one-week stays in one-bedroom self-catering apartments, except for UK destinations which are short breaks. It is possible to upgrade your holiday to a two-week stay and / or two-bedroom apartment. These upgrades are not always possible and maybe subject to additional charges and availability.
16. All arrangements are subject to the conditions imposed by participating resorts and Platinum Weeks do not accept responsibility for their faults or the negligence of others.
17. Some of our contracted resorts have criteria which must be met for you to travel. You may be limited to which resorts you can travel to, depending on your circumstances.
18. Two of the passengers named must be the qualified redeeming couple. You may apply to change names three and four in writing only prior to any offer of a holiday being made.
19. Whilst on your break you will be required by the resort, hotelier or marketer to attend a products and services appointment, a time will be agreed with you on arrival or prior to your stay. During the appointment the marketing team will discuss with you their products and services. Please be aware you are under no obligation to buy or enter into any contract but you must attend the products and services appointment. Failure to do so without an agreed upon reason will result in you paying the full rental cost of your accommodation.
20. Prior to all arrangements Platinum Weeks vets appointed resorts, destinations and associate companies. These Platinum Weeks holidays are planned in advance. If, in between the planning and holiday time, circumstances beyond Platinum Weeks's control change, Platinum Weeks reserve the right to vary and/or substitute the itineraries and any components of the holiday offer.
21. Platinum Weeks has, and will, persevere to give optimum services by selecting and contracting high quality holiday resorts, agents and suppliers for their standards and credibility. Platinum Weeks reserves the right to substitute or provide alternative accommodation of a similar standard due to any unforeseen circumstances.
22. Platinum Weeks accommodation which is booked on a flexi week basis, can only be organised using the active resorts on our website, https://www.platinumweeks.co.uk. Verbal claims from sales agents or alternative marketers as advised on the company website are subject to avilablity on destinations available will only be honoured if our customer services have availability.
23. We strongly advise you to carry appropriate travel insurance to cover you for resort cancellation, health, baggage etc. You need to take all reasonable care to protect yourself and your property, as you would if you were not insured. Platinum Weeks will not be held responsible for you not having adequate insurance.
24. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. You authorise us to contact you with future promotions.
25. On all our flexible Platinum Weeks you may have opportunity if you wish to upgrade your standard of accommodation or extend your stay whether it is for an extra day or week. Please be aware a small booking fee will be implemented on any request.
26. If, for whatever reason, it is necessary for you to cancel your accommodation you must contact customer services at your earliest convenience to make them aware of the cancellation. Failure to do so may result in paying the full rental price on the accommodation you had reserved.
27. You shall have a period of 14 days from the date of signing this agreement to reconsider your decision and withdraw from the contract without any penalties or obligation. If you wish to exercise this right, you must provide us with written notice within the 14 day cooling-off period. Upon receipt of such notice, this agreement will be considered null and void, and any payments made by you shall be refunded in full. within 28 days.
28. Signed documentation is required for your purchase to be activated for use, whether this is via online activation or as a signed activation document. We ask that you complete this within 14 days of receipt of confirmation. If after 8 weeks we have still not received the requisite signed documents the purchase will be cancelled forthwith without recompense

Confidentiality
The contents of this communication, as well as all attached documentation, is confidential and is only meant for the person to whom it is addressed. Should you not be the addressee, we ask that you inform us and do not reveal its contents to third parties, and that you destroy it. Thank you.

Terms and Conditions Supplement Breaks

As a Platinum Weeks client, you can select from a range of supplement breaks at Resorts/Hotels across the UK, Europe, and Globally. When using the supplement breaks there would be no requirement to attend a marketing exhibition, However, you would be required to pay a supplemental resort fee, which is a variable rate that will differ according to the destination selected, time of year traveled, board basis, persons traveling, accommodation standard and other factors.
 

1. Please be aware no claims will be honoured or acknowledged outside these terms and conditions.
2. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. If you need to apply for a new 10-year passport, please do so at least 12 weeks prior to departure. Any children under 16 who are not included on a valid 10-year passport will need to hold their own passport when traveling abroad. Platinum Weeks will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. City breaks and cruises are provided by Extra Time Online for access only. They are serviced by independent companies and Platinum Weeks take no responsibility for the service of these offers.
3. Please note that cruises and European city breaks have additional terms which are specific to that item. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
4. When you purchase anything from us or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentially codes.
5. Platinum Weeks does not accept liability for any changed, loss delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond its control including, but not limited to, act of god, nature, sickness, strikes, local customs, law and politics, wilful or negligent acts and/or omissions of any other person of companies who are not employees or authorised agents of Platinum Weeks.
6. You undertake to us that the details you give to us are correct and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. In order to ensure that the payment details are your own, we may ask you certain security questions such as the 3-digit CVV code on the reverse of your credit card.
7. All arrangements are subject to the conditions imposed by participating resorts and Platinum Weeks do not accept responsibility for their faults or the negligence of others.
8. Prior to all arrangements Platinum Weeks vets appointed resorts, destinations and associate companies. These Platinum Weeks holidays are planned in advance. If, in between the planning and holiday time, circumstances beyond Platinum Weeks control change, Platinum Weeks reserve the right to vary and/or substitute the itineraries and any components of the holiday offer.
9. Platinum Weeks has, and will, persevere to give optimum services by selecting and contracting high quality holiday resorts, agents and suppliers for their standards and credibility. Platinum Weeks reserves the right to substitute or provide alternative accommodation of a similar standard due to any unforeseen circumstances.
10. Platinum Weeks accommodation which is booked on a flexi week basis, can only be organised using the active resorts on our website, https://www.platinumweeks.co.uk. Verbal claims from sales agents or alternative marketers as advised on the company website are subject to availability on destinations available will only be honoured if our customer services have availability.
11. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. You authorise us to contact you with future promotions.
12. If, for whatever reason, it is necessary for you to cancel your accommodation you must contact customer services at your earliest convenience to make them aware of the cancellation. Failure to do so may result in paying the full rental price on the accommodation you had reserved.
13. Clients are required to activate their purchase for use, whether that be by signing/returning the activation forms or activating online digitally via our website, we ask that you aim to do this within 14 days of your purchase date. However, if this has not been done within 8 weeks of the purchase date, the company reserves the right to cancel the service forthwith, without recompense.